The patient experience starts in the parking lot — not at the front desk.

The patient experience starts in the parking lot — not at the front desk. When arrivals are chaotic, stress levels spike before a single word is spoken to clinical staff. Missed slots, blocked emergency lanes, and confusing signage are operational failures — not just inconveniences. Parking flow deserves the same attention as any clinical workflow. Small infrastructure fixes upstream create calmer, more efficient care downstream.